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Privacy Policy

Privacy Policy 

 

1. Introduction

Lash Holic ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with our website, book appointments, use our services, or communicate with us.

By using our website or services, you consent to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

a) Contact Information

  • Full name

  • Phone number

  • Email address

  • Social media handles (if you contact us via social platforms)

b) Booking & Service Information

  • Appointment history

  • Service preferences

  • Consultation forms

  • Treatment notes and client records

  • Membership or package details

c) Payment Information

  • Payment transaction details

  • Billing information
    (Note: We do not store full card details. Payments are securely processed through third-party payment providers.)

d) Website & Technical Data

  • IP address

  • Device type

  • Browser type

  • Website usage data via cookies and analytics

3. How We Collect Your Information

We collect personal information when you:

  • Book an appointment online

  • Fill out consultation or consent forms

  • Purchase products or memberships

  • Subscribe to marketing or promotions

  • Contact us via email, phone, social media, or website

  • Use our booking app or client portal

4. How We Use Your Information

We use your personal information to:

  • Provide and manage beauty services and appointments

  • Maintain accurate client records and treatment history

  • Process bookings, payments, and memberships

  • Send appointment confirmations and reminders

  • Communicate important updates or service information

  • Improve our services and client experience

  • Comply with legal and regulatory obligations

  • Send marketing communications (only where consent has been given)

5. Marketing Communications

If you opt-in, we may send:

  • Promotions and special offers

  • Appointment reminders

  • Loyalty or membership updates

  • Business announcements

You can unsubscribe from marketing at any time by:

  • Clicking the unsubscribe link, or

  • Contacting us directly

6. Third-Party Services & Data Sharing

We may share necessary information with trusted third-party providers to operate our business, including:

  • Booking and salon management software

  • Payment processors

  • Email and SMS communication platforms

  • Website hosting and analytics providers

These providers are required to handle your data securely and only use it for service-related purposes.

We do not sell, rent, or trade your personal information to third parties.

7. Data Storage & Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

Your data is stored securely through password-protected systems, encrypted platforms, and reputable booking software providers.

8. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

  • Improve website performance

  • Understand user behaviour

  • Enhance your browsing experience

You can disable cookies through your browser settings if preferred.

9. Access & Correction of Your Information

You have the right to:

  • Request access to your personal information

  • Request corrections if your information is inaccurate or outdated

To make a request, please contact us using the details below.

10. Retention of Personal Information

We retain client records and personal information only for as long as necessary to:

  • Provide ongoing services

  • Maintain accurate business records

  • Comply with legal and insurance requirements

11. Children’s Privacy

Our services are not directed to individuals under the age of 16 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect business, legal, or operational changes. The latest version will always be published on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Lash Holic
info@lash-holic.com
0428 945 159
https://lash-holic.com

This Privacy Policy complies with Australian privacy regulations and is designed specifically for a beauty and booking-based business.